Shipping Policy

Last updated: October 6, 2026

Company: House Of Salaf LLC
Customer Support (calls only): 1 (866) 907 2523
Contact: houseofsalaf.com/pages/contact

Thank you for shopping with houseofsalaf.com. This Shipping Policy explains how we handle order processing and shipping within the United States.

1. Shipping Locations

We currently ship within the United States only, including Alaska, Hawaii, PO boxes, and military addresses (APO, FPO, DPO) where the carrier is able to deliver. Delivery to these locations may take longer. We do not offer international shipping at this time.

2. Order Processing Time

• In stock items: processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email.
• Custom or personalized items: because these are made to order, processing takes 5 to 10 business days before shipping.
• Preorder and backorder items: items marked as preorder, backorder, or coming soon ship once our stock arrives. The expected timing is shown on the product page, and if your order contains both in stock and preorder items, it may ship together when all items are ready or be split into separate shipments. You may contact us to cancel a preorder item before it ships.

You will receive a shipment confirmation email with tracking information once your order has shipped.

3. Shipping Rates

• Free Standard Shipping on orders over $50.00 (after discounts, before taxes).
• Flat Rate Shipping: $7.99 for orders under $50.00.

Shipping costs are calculated and displayed at checkout.

4. Carriers and Estimated Delivery Time

We ship with major carriers such as USPS and UPS. Standard shipping typically takes 2 to 7 business days after your order has been processed. Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24 to 48 hours for tracking updates to appear.

6. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible. We can only make changes before your order has shipped. Once an order has shipped, the address cannot be changed.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment. We are not responsible for orders delivered to incorrectly entered addresses.

8. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the delivery date (or the expected delivery date for lost packages). We will work with the shipping carrier to investigate and resolve the issue.

Phone (calls only): 1 (866) 907 2523
Contact form: houseofsalaf.com/pages/contact

9. Shipping Delays Disclaimer

While we strive to meet delivery estimates, House Of Salaf LLC is not responsible for delays caused by shipping carriers or events beyond our control.