Refund Policy

Last updated: October 6, 2026

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be new, unused, and unopened, in the same condition that you received it and in its original packaging. Books must be free of writing, marks, and damage. You will also need the receipt or proof of purchase.

To start a return, please contact us here. Returns will need to be sent to the following address:

House Of Salaf LLC
140 Route 59 East
Spring Valley, NY 10977

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

If we made a mistake, or your item arrived damaged or defective, we will provide a prepaid return label at no cost to you. For all other returns, such as a change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Damages and Issues

Please inspect your order when it arrives and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos of the item and packaging help us resolve the issue faster.

Exceptions and Nonreturnable Items

Certain types of items cannot be returned, including:

• Custom or personalized orders
• Digital products or downloadable content
• Gift cards
• Sale items
• Opened natural wellness products and other consumables, for hygiene and safety reasons, unless the item arrived defective or damaged

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us here or call 1 (866) 907 2523.